Vietnam, the connected country

(Please take into account that this entry was translated with the help of Google Translate. Maybe the quality of English is not the best…)

Bar con WiFi en Vietnam 1
During March and April 2016 I had the opportunity to spend a month in Vietnam, working at the National Economics University of Hanoi, as part of the IMPAKT project in which the ULPGC participates; a project which, in turn, is part of the Erasmus Mundus program. [Seguir leyendo...]

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A model that connects information technology and hotel performance (paper published)

Detailed model
Despite vast investments in IT, there is scant research and empirical data that connects, in depth, IT with firm performance in the hospitality industry. However, the literature does show partial evidence and examples of particular technologies. After an extensive literature review, we posit four global paths through which IT can impact hotel performance and, for each one, the precise mechanisms that cause these influences. [Seguir leyendo...]

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How IT are changing the tourism sector

17815389659_b83ef9df01_zAs a part of my collaboration as a teacher at the MBA of Tourism & Leisure of the IMF Business School I wrote a short post for their blog on the seven ways that IT is changing the tourism sector, available (in Spanish) here. [Seguir leyendo...]

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New evidence of the relationship between employee satisfaction and firm economic performance (paper published)

satisfied workerWith my colleagues Santiago Melián and Beatriz López Gónzález-Valcárcel, we have just published in the journal Personnel Review that belongs to Emerald the paper titled “New evidence of the relationship between employee satisfaction and firm economic performance“.

This is the structured abstract:

Purpose. [Seguir leyendo...]

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A different perspective on the Singularity Point . How IT is substituting jobs in the service sector

The organizers of the 9th Multi Conference on Computer Science and Information Systems 2015, that is currently taking place in Las Palmas me invited my to deliver a keynote. I have shared the slides I used under the title “A different perspective on the Singularity Point . [Seguir leyendo...]

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Definition of Smart Tourism Destination

Lucca, ItalyAlthough the world probably doesn’t need another definition of Smart Tourism Destination, here is my proposal:

A Smart Destination is a destination where companies, administrations and tourists constantly interact to perform three activities continuously and iteratively:

1) Collection of data about the activities that take place at the destination, collected from all possible sources of data (some of which already are available and others that will be implemented specifically for this aim).

[Seguir leyendo...]
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weWOM: A new type of word of mouth (paper published)

grupo de trabajadoresMy collegue Santiago Melián González and myseft have just published in the journal Universia Business Review an article named “Worker eWOM: los trabajadores opinan en Internet“ (the article is in Spanish).

Starting with eWOM (electronic word-of-mouth), that has already been widely analyzed, we describe a similar behaviour, that is starting to be relevant and that has not been dealed with up to now. [Seguir leyendo...]

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Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained (article published)

hotel poolCustomer reviews posted on the web and through social media (electronic word of mouth [eWOM]) have grown in importance for tourism businesses, but most studies have examined the effects of the content of reviews, particularly negative reviews (i.e., their valence). This study considers both the valence and the volume of eWOM using a broad and varied sample of 16,680 hotels in 249 tourist areas. [Seguir leyendo...]

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A social media analysis of the contribution of destinations to client satisfaction with hotels (published paper)

The article “A social media analysis of the contribution of destinations to client satisfaction with hotels” published in the “International Journal of Hospitality Management” of the Elsevier editorial proves that up to 14% of the rating of a hotel on social media (taken as a proxy for client satisfaction) can be attributed to the destination in which the hotel is placed. [Seguir leyendo...]

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(Español) Comparativa de ultrabooks (julio de 2012)

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