Gabriela Cabello-Pestano, Santiago Melián-González y me have published the article “Robotics and AI automation in hospitality and tourism: An ability-based approach” in the International Journal of Hospitality Management (Q1 del JCR). The article is available in this link https://doi.org/10.1016/j.ijhm.2025.104456 and its abstract is:
There is currently debate about whether digital technologies, such as robotics and AI, will be able to automate jobs in the service sector. [Seguir leyendo...]
(Image by Jakub Zerdzicki, Pexels)
Santiago Melián, Sara González Betancor and I have published an article titled “Impacts of tourism associated with residents’ well-being: an analysis in 197 European OECD regions” in the journal Tourism Review (Q1 & D1 of JCR). [Seguir leyendo...]
(image generated with ChatGPT)
ABSTRACT: As automation technology has proliferated in tourism through robots, chatbots and kiosks, research on work automation has also increased, leading to concerns about the impact of automation technologies on employment. However, research has generally ignored the tasks performed in each job. [Seguir leyendo...]
The objective of this study is to analyze the online review behavior of users in the context of a range of activities undertaken at a destination while considering the determinant factors at three stages, namely, reservation (booking time and price), consumption (experience), and post-consumption (online behavior). [Seguir leyendo...]
Most research on work automation has been conducted using a job-centered approach, which analyzes whether or not a job can be automated. However, this particular perspective can lead to incorrect conclusions. Research has also examined general work activities that do not accurately represent the tasks that workers do. [Seguir leyendo...]
Is tourism development associated with employment of low quality?
Purpose
The purpose of this study is to analyze whether higher tourism development in a region is associated with lower-quality employment in that region.
Design/methodology/approach
The analysis is based on the last two editions of the European Working Conditions Survey and on the tourism development of European regions. [Seguir leyendo...]
During the last edition of FITUR, held in January 2024, I was awarded the VIII AECIT Prize for the Best Research Article in Tourism published in scientific journals in 2022, granted by AECIT (Spanish Association of Scientific Experts in Tourism) for the article “Post-COVID-19 recovery of island tourism using a smart tourism destination framework“. [Seguir leyendo...]
For the fourth year, I have been included as one of the 150 most influential in the tourism sector in Spain, in its 2024 edition. This list is prepared by Sergestur (Servicios de Gestión Turística). Very happy for this recognition. [Seguir leyendo...]
During the 31st ENTER Congress, held in January 2024 in the Turkish town of Izmir, I was appointed president of IFITT (International Federation for IT and Travel & Tourism). I succeed the Finnish Juho Pesonen in this role.
IFITT is an association that has been around for 30 years, being the world’s pioneering association working at the intersection between tourism and technology. [Seguir leyendo...]
The article “Artificial intelligence’s impact on hospitality and tourism marketing: exploring key themes and addressing challenges” has been published in Current Issues of Tourism (Q1 of JCR). It is available Open Access. Its authors are Jacques Bulchand-Gidumal, Edu William, Peter O’Connor y Dimitrios Buhalis. [Seguir leyendo...]
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