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Why are ratings so high in the sharing economy? Evidence based on guest perspectives (article published)

The article “Why are ratings so high in the sharing economy? Evidence based on guest perspectives” has just been published in Current Issues in Tourism (Q1 of JCR). This is the abstract:

One issue that has been identified in the literature is the relatively high average of guest client ratings that properties receive on sharing accommodation platforms. [Seguir leyendo...]

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Information technology and front office employees’ performance (published paper)

The manuscript “Information technology and front office employees’ performance” by por Santiago Melián-González and Jacques Bulchand-Gidumal has been published in Volume 29, Number 8 of the International Journal of Contemporary Hospitality Management, a journal with an impact factor of 3,2. [Seguir leyendo...]

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Extending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Internet (published article)

Third-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on-site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact client loyalty. [Seguir leyendo...]

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Articles published during 2016

Usually, I try to publish a short note of each article that we publish in different journals and congresses. During 2016 we published several articles and was director of several Ph.D. theses, which I outline chronologically:

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