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Information technology and front office employees’ performance (published paper)

The manuscript “Information technology and front office employees’ performance” by por Santiago Melián-González and Jacques Bulchand-Gidumal has been published in Volume 29, Number 8 of the International Journal of Contemporary Hospitality Management, a journal with an impact factor of 3,2. [Seguir leyendo...]

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Extending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Internet (published article)

Third-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on-site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact client loyalty. [Seguir leyendo...]

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Articles published during 2016

Usually, I try to publish a short note of each article that we publish in different journals and congresses. During 2016 we published several articles and was director of several Ph.D. theses, which I outline chronologically:

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