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A model that connects information technology and hotel performance (paper published)

Detailed model
Despite vast investments in IT, there is scant research and empirical data that connects, in depth, IT with firm performance in the hospitality industry. However, the literature does show partial evidence and examples of particular technologies. After an extensive literature review, we posit four global paths through which IT can impact hotel performance and, for each one, the precise mechanisms that cause these influences. [Seguir leyendo...]

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Second economy in tourism: Jobs and IT (paper published)

Journal: PASOS, Journal of Tourism and Cultural Heritage

Paper title: Second economy in tourism: Jobs and IT

Authors: Santiago Melián-González, Jacques Bulchand-Gidumal

Abstract: In general society has assumed the huge presence of information and communication technology (ICT) in all life’s facets. [Seguir leyendo...]

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New evidence of the relationship between employee satisfaction and firm economic performance (paper published)

satisfied workerWith my colleagues Santiago Melián and Beatriz López Gónzález-Valcárcel, we have just published in the journal Personnel Review that belongs to Emerald the paper titled “New evidence of the relationship between employee satisfaction and firm economic performance“.

This is the structured abstract:

Purpose. [Seguir leyendo...]

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weWOM: A new type of word of mouth (paper published)

grupo de trabajadoresMy collegue Santiago Melián González and myseft have just published in the journal Universia Business Review an article named “Worker eWOM: los trabajadores opinan en Internet“ (the article is in Spanish).

Starting with eWOM (electronic word-of-mouth), that has already been widely analyzed, we describe a similar behaviour, that is starting to be relevant and that has not been dealed with up to now. [Seguir leyendo...]

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Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained (article published)

hotel poolCustomer reviews posted on the web and through social media (electronic word of mouth [eWOM]) have grown in importance for tourism businesses, but most studies have examined the effects of the content of reviews, particularly negative reviews (i.e., their valence). This study considers both the valence and the volume of eWOM using a broad and varied sample of 16,680 hotels in 249 tourist areas. [Seguir leyendo...]

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A social media analysis of the contribution of destinations to client satisfaction with hotels (published paper)

The article “A social media analysis of the contribution of destinations to client satisfaction with hotels” published in the “International Journal of Hospitality Management” of the Elsevier editorial proves that up to 14% of the rating of a hotel on social media (taken as a proxy for client satisfaction) can be attributed to the destination in which the hotel is placed. [Seguir leyendo...]

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Maximizing the positive influence of IT for improving organizational performance (published paper)

The paper “Maximizing the positive influence of IT for improving organizational performance” published in the “Journal of Strategic Information Systems” of Elsevier proves that a 13% increase in organizational performance can be achieved by managing properly ICT in organizations.

The academic body that studies information technology (IT) has spent years debating whether investment in IT corresponds to an adequate improvement in organizational performance. [Seguir leyendo...]

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