The article “Artificial intelligence’s impact on hospitality and tourism marketing: exploring key themes and addressing challenges” has been published in Current Issues of Tourism (Q1 of JCR). It is available Open Access. Its authors are Jacques Bulchand-Gidumal, Edu William, Peter O’Connor y Dimitrios Buhalis. [Seguir leyendo...]
The case of BeReal and spontaneous online social networks and their impact on tourism: research agenda (published article)
The article “The case of BeReal and spontaneous online social networks and their impact on tourism: research agenda” has been published in Current Issues of Tourism (Q2 del JCR).
Abstract: The importance of online social networks (OSN) in tourism has been well documented in the literature. [Seguir leyendo...]
Impact of Artificial Intelligence in Travel, Tourism, and Hospitality (book chapter published)
The Handbook of e-Tourism, edited by Ulrike Gretzel, Matthias Fuchs, Phil Xiang and Wolfram Höpken has been published. It is 1.976 pages with 81 chapters on topics related to eTourism. The book is available in this link.
In this book, I have authored a chapter titled “Impact of Artificial Intelligence in Travel, Tourism, and Hospitality”. [Seguir leyendo...]
Among the 150 most influential in the tourism sector in Spain
For the second year, I have been included as one of the 150 most influential in the tourism sector in Spain, in its 2022 edition. This list is prepared by Sergestur (Servicios de Gestión Turística). Very happy for this recognition. [Seguir leyendo...]
Awarded the Journal Paper of the Year for papers published in 2019
At the ENTER2020 congress, held in Surrey from January 8 to 10, 2020, Santiago Melíán and myself were awarded the prize for the best scientific article published in 2019 in the area of tourism and technology. The award refers to the publication “Why are ratings so high in the sharing economy? [Seguir leyendo...]
A model that connects information technology and hotel performance (paper published)
Despite vast investments in IT, there is scant research and empirical data that connects, in depth, IT with firm performance in the hospitality industry. However, the literature does show partial evidence and examples of particular technologies. After an extensive literature review, we posit four global paths through which IT can impact hotel performance and, for each one, the precise mechanisms that cause these influences. [Seguir leyendo...]
How IT are changing the tourism sector
As a part of my collaboration as a teacher at the MBA of Tourism & Leisure of the IMF Business School I wrote a short post for their blog on the seven ways that IT is changing the tourism sector, available (in Spanish) here. [Seguir leyendo...]
Second economy in tourism: Jobs and IT (paper published)
Journal: PASOS, Journal of Tourism and Cultural Heritage
Paper title: Second economy in tourism: Jobs and IT
Authors: Santiago Melián-González, Jacques Bulchand-Gidumal
Abstract: In general society has assumed the huge presence of information and communication technology (ICT) in all life’s facets. [Seguir leyendo...]
A different perspective on the Singularity Point. How IT is substituting jobs in the service sector
The organizers of the 9th Multi Conference on Computer Science and Information Systems 2015, that is currently taking place in Las Palmas me invited my to deliver a keynote. I have shared the slides I used under the title “A different perspective on the Singularity Point. [Seguir leyendo...]
Definition of Smart Tourism Destination
Although the world probably doesn’t need another definition of Smart Tourism Destination, here is my proposal:
[Seguir leyendo...]A Smart Destination is a destination where companies, administrations and tourists constantly interact to perform three activities continuously and iteratively:
1) Collection of data about the activities that take place at the destination, collected from all possible sources of data (some of which already are available and others that will be implemented specifically for this aim).
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- New book chapter published: Impact of Artificial Intelligence in Travel, Tourism, and Hospitality 1/October/2020
- Awarded the Journal Paper of the Year for papers published in 2019 17/January/2020
- Predicting the intentions to use chatbots for travel and tourism (article published) 20/February/2020
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