Tag Archives | tourism

A model that connects information technology and hotel performance (paper published)

Detailed model
Despite vast investments in IT, there is scant research and empirical data that connects, in depth, IT with firm performance in the hospitality industry. However, the literature does show partial evidence and examples of particular technologies. After an extensive literature review, we posit four global paths through which IT can impact hotel performance and, for each one, the precise mechanisms that cause these influences. [Seguir leyendo...]

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How IT are changing the tourism sector

17815389659_b83ef9df01_zAs a part of my collaboration as a teacher at the MBA of Tourism & Leisure of the IMF Business School I wrote a short post for their blog on the seven ways that IT is changing the tourism sector, available (in Spanish) here. [Seguir leyendo...]

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Second economy in tourism: Jobs and IT (paper published)

Journal: PASOS, Journal of Tourism and Cultural Heritage

Paper title: Second economy in tourism: Jobs and IT

Authors: Santiago Melián-González, Jacques Bulchand-Gidumal

Abstract: In general society has assumed the huge presence of information and communication technology (ICT) in all life’s facets. [Seguir leyendo...]

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A different perspective on the Singularity Point . How IT is substituting jobs in the service sector

The organizers of the 9th Multi Conference on Computer Science and Information Systems 2015, that is currently taking place in Las Palmas me invited my to deliver a keynote. I have shared the slides I used under the title “A different perspective on the Singularity Point . [Seguir leyendo...]

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Definition of Smart Tourism Destination

Lucca, ItalyAlthough the world probably doesn’t need another definition of Smart Tourism Destination, here is my proposal:

A Smart Destination is a destination where companies, administrations and tourists constantly interact to perform three activities continuously and iteratively:

1) Collection of data about the activities that take place at the destination, collected from all possible sources of data (some of which already are available and others that will be implemented specifically for this aim).

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A social media analysis of the contribution of destinations to client satisfaction with hotels (published paper)

The article “A social media analysis of the contribution of destinations to client satisfaction with hotels” published in the “International Journal of Hospitality Management” of the Elsevier editorial proves that up to 14% of the rating of a hotel on social media (taken as a proxy for client satisfaction) can be attributed to the destination in which the hotel is placed. [Seguir leyendo...]

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