As a part of my collaboration as a teacher at the MBA of Tourism & Leisure of the IMF Business School I wrote a short post for their blog on the seven ways that IT is changing the tourism sector, available (in Spanish) here. [Seguir leyendo...]
Journal: PASOS, Journal of Tourism and Cultural Heritage
Paper title: Second economy in tourism: Jobs and IT
Authors: Santiago Melián-González, Jacques Bulchand-Gidumal
Abstract: In general society has assumed the huge presence of information and communication technology (ICT) in all life’s facets. [Seguir leyendo...]
New evidence of the relationship between employee satisfaction and firm economic performance (paper published)
With my colleagues Santiago Melián and Beatriz López Gónzález-Valcárcel, we have just published in the journal Personnel Review that belongs to Emerald the paper titled “New evidence of the relationship between employee satisfaction and firm economic performance“.
This is the structured abstract:
Purpose. [Seguir leyendo...]
The organizers of the 9th Multi Conference on Computer Science and Information Systems 2015, that is currently taking place in Las Palmas me invited my to deliver a keynote. I have shared the slides I used under the title “A different perspective on the Singularity Point. [Seguir leyendo...]
A Smart Destination is a destination where companies, administrations and tourists constantly interact to perform three activities continuously and iteratively:
1) Collection of data about the activities that take place at the destination, collected from all possible sources of data (some of which already are available and others that will be implemented specifically for this aim).
My collegue Santiago Melián González and myseft have just published in the journal Universia Business Review an article named “Worker eWOM: los trabajadores opinan en Internet“ (the article is in Spanish).
Starting with eWOM (electronic word-of-mouth), that has already been widely analyzed, we describe a similar behaviour, that is starting to be relevant and that has not been dealed with up to now. [Seguir leyendo...]
Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained (article published)
Customer reviews posted on the web and through social media (electronic word of mouth [eWOM]) have grown in importance for tourism businesses, but most studies have examined the effects of the content of reviews, particularly negative reviews (i.e., their valence). This study considers both the valence and the volume of eWOM using a broad and varied sample of 16,680 hotels in 249 tourist areas. [Seguir leyendo...]
A social media analysis of the contribution of destinations to client satisfaction with hotels (published paper)
The article “A social media analysis of the contribution of destinations to client satisfaction with hotels” published in the “International Journal of Hospitality Management” of the Elsevier editorial proves that up to 14% of the rating of a hotel on social media (taken as a proxy for client satisfaction) can be attributed to the destination in which the hotel is placed. [Seguir leyendo...]
The paper “Maximizing the positive influence of IT for improving organizational performance” published in the “Journal of Strategic Information Systems” of Elsevier proves that a 13% increase in organizational performance can be achieved by managing properly ICT in organizations.
The academic body that studies information technology (IT) has spent years debating whether investment in IT corresponds to an adequate improvement in organizational performance. [Seguir leyendo...]
I am sorry, but the entries of this blog are mainly available in Spanish. From time to time an entry will also be published in English, too, but this will not be the usual policy. If you can read in Spanish, you are welcome to read the current entries at jbulchand.com. [Seguir leyendo...]
Teacher & Researcher of Entrepreneurship and Digital Tourism
- And, in the end, SPAM will kill email 4/April/2017
- Definition of Smart Tourism Destination 19/January/2015
- An Internet where nobody knows where you are connecting from 2/May/2017
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