New book chapter published: Impact of Artificial Intelligence in Travel, Tourism, and Hospitality

The chapter «Impact of Artificial Intelligence in Travel, Tourism, and Hospitality» has been published in the book «Handbook of e-Tourism» edited by Zheng Xiang, Matthias Fuchs, Ulrike Gretzel and Wolfram Höpken. Its abstract is the following: «Artificial intelligence (AI) is currently present in almost every area of travel and tourism, appearing in different types of applications such as personalization and recommender systems, robots, conversational systems, smart travel agents, prediction and forecasting systems, language translation applications, and voice recognition and natural language processing systems. [Seguir leyendo...]

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Tours and activities in the sharing economy (article published)

Current Issues in Tourism (impact index: 3,40, Q1 of JCR) has published the article «Tours and activities in the sharing economy» authored by Santiago Melián-González, Jacques Bulchand-Gidumal and Inmaculada González Cabrera.

With the recent entrance of Airbnb, the sharing economy in the tours and activities sector has grown significantly. [Seguir leyendo...]

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Predicting the intentions to use chatbots for travel and tourism (article published)

Imagen chatbotThe article “Predicting the intentions to use chatbots for travel and tourism” has recently been published in the journal Current Issues in Tourism (Q1 JCR).

Abstract: As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. [Seguir leyendo...]

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Awarded the Journal Paper of the Year for papers published in 2019

Entrega del premio

At the ENTER2020 congress, held in Surrey from January 8 to 10, 2020, Santiago Melíán and myself were awarded the prize for the best scientific article published in 2019 in the area of tourism and technology. The award refers to the publication “Why are ratings so high in the sharing economy? [Seguir leyendo...]

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Why are ratings so high in the sharing economy? Evidence based on guest perspectives (article published)

The article “Why are ratings so high in the sharing economy? Evidence based on guest perspectives” has just been published in Current Issues in Tourism (Q1 of JCR). This is the abstract:

One issue that has been identified in the literature is the relatively high average of guest client ratings that properties receive on sharing accommodation platforms. [Seguir leyendo...]

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Information technology and front office employees’ performance (published paper)

The manuscript “Information technology and front office employees’ performance” by por Santiago Melián-González and Jacques Bulchand-Gidumal has been published in Volume 29, Number 8 of the International Journal of Contemporary Hospitality Management, a journal with an impact factor of 3,2. [Seguir leyendo...]

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Extending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Internet (published article)

Third-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on-site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact client loyalty. [Seguir leyendo...]

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An Internet where nobody knows where you are connecting from

Can you imagine a world in which, when you connect to the Internet, no one knows which country you are doing it from? This is, that the providers of the web pages were forced to not be able to discriminate what content to show to you depending on the country from which you are connecting. [Seguir leyendo...]

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And, in the end, SPAM will kill email

(This entry was translated using Google Translate, sorry for any possible mistakes)

For many years, we thought that spam, junk mail, would one day kill email. Some statistics indicated that more than 90% of the emails that were sent worldwide were spam. [Seguir leyendo...]

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Articles published during 2016

Usually, I try to publish a short note of each article that we publish in different journals and congresses. During 2016 we published several articles and was director of several Ph.D. theses, which I outline chronologically:

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