Third-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on-site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact client loyalty. [Seguir leyendo...]
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Extending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Internet (published article)
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- Extending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Internet (published article) 24/May/2017
- An Internet where nobody knows where you are connecting from 2/May/2017
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